Warranty Policy

Warranty Policy

  • Professional Equipment – Transferring, selling, or gifting any professional modality voids the warranty. All equipment comes with a standard 1 year warranty otherwise. 
  • The Bella Microneedle and the SIIT Pro both have a Lifetime Warranty with stipulations that must be met in order to exercise its full warranty rights including only utilizing BeautyEQ consumables and/or meeting quarterly purchase requirements.
  • The warranty does not cover equipment damaged due to improper storage or use.  
  • Utilizing incorrect voltage or voltage exchange mediums such as transformers that cause burnout are not covered in the warranty.

WARRANTY FREQUENTLY ASKED QUESTIONS

The Bella Microneedle

Q:  What type of warranty is provided?

A:  Bella comes with a 1-year standard warranty. To maintain a lifetime warranty, customers must purchase 8 boxes of replacement tips annually from beautyEQ. If this requirement is not met, repairs cost $150 plus shipping fees.

Q: What is covered under the warranty?

A:  Manufacturer defects such as device malfunction, loose buttons, or needle heads not properly seating. Warranty does not cover damage from misuse or negligence.

Q: Are loaner devices available during repairs?

A: If available, loaner devices are provided free of charge. Customers must return loaner devices before receiving their repaired unit. Failure to return loaners voids the warranty and purchasing privileges.

Q: What happens if I don’t meet the minimum purchase requirements?

A: Without meeting the minimum, repairs cost $150 plus shipping. Turnaround for repairs is typically 14-21 business days as devices are sent to the manufacturer.

 

The SIIT Pro

Q: What type of warranty is provided?

A: The SIIT Pro includes a 1-year warranty. For a lifetime warranty, customers must spend $250 annually on consumables from beautyEQ. Without meeting this minimum, repair costs are $150 plus shipping.

Q: What is covered under the warranty?

A: Manufacturer defects such as inconsistent current or faulty probes. Warranty does not cover damage from misuse or improper handling.

Q: What happens if I don’t meet the annual spend requirement?

A: If the requirement is not met, you’ll be responsible for repair fees, which include a $150 service charge and shipping costs.

Q: How do I troubleshoot issues with my device?

A: Email info@beautyEQ.com with a detailed description, photos, and videos of the issue. Our team will assist in resolving the problem promptly.

 

To initiate a return, please contact our customer service team at info@beautyEQ.com with your order details.

Please note the issue in the subject line.  Be sure to include videos and photos and as much information as possible so that we can streamline the process and work to get your issue resolved in a timely manner.

Approved returns must be shipped back to us at your expense. Once the returned item is inspected and approved, refunds will be processed within 7-10 business days.

This policy ensures fairness while maintaining the highest hygiene standards for our customers.